Refund &
Return Policy

Eligibility for Refunds

You may request a refund review if:

• Your order arrives damaged or defective.
• You receive an incorrect item.
• Your order is cancelled and payment has already been made, subject to the cancellation conditions below.
• Your order cannot be fulfilled by Giftyfy.

Reporting a Problem

Please contact us within 48 hours of receiving your order if an item arrives damaged, defective or incorrect.

Include your order number, a short explanation and clear photographs where relevant. We will review the information before deciding on an appropriate resolution.

Order Cancellation

Cancellation requests should be submitted as soon as possible. An order may be cancelled before preparation or dispatch, where operationally possible.

Customised, personalised or already dispatched orders may not be cancellable unless required by applicable law or agreed by Giftyfy.

Refund Processing

Once a refund is approved, we will confirm the amount and intended refund method with you.

Where possible, refunds will be returned through the original payment method. Processing time may depend on the bank, wallet provider or payment service.

Please allow 7–14 business days after approval as an estimated processing period, where applicable.

Non-Returnable Items

For hygiene, personalisation or product-specific reasons, some items may not be eligible for return simply because a customer changes their mind.

This does not remove any rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.

Refund Exceptions

Refund requests may require additional review where the order has been used, altered, personalised or reported outside the stated reporting period.

Each request will be assessed on its circumstances. Any applicable legal rights will be respected.