Privacy Policy

Welcome to Giftify! These Privacy Policy govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website.

1. General Terms

Giftify is an online eCommerce store based in Pakistan that sells gifts and related products.
We reserve the right to update, modify, or change these terms at any time without prior notice.
By using our services, you confirm that you are at least 18 years old or have the consent of a legal guardian.

2. Privacy Policy

At Giftify, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

2.1 Information We Collect

Personal Information: When you place an order or register on our website, we may collect personal details such as your name, email address, phone number, and shipping address.
Payment Information: We do not store your payment details. All transactions are processed through secure payment gateways.
Browsing Data: We may collect information about your device, IP address, and browsing behavior to improve our services.

2.2 How We Use Your Information

To process and fulfill your orders.
To improve customer service and respond to inquiries.
To send order confirmations, promotions, or marketing updates (if you opt-in).
To enhance website security and prevent fraud.

2.3 Information Sharing

We do not sell, trade, or rent your personal information to third parties.
We may share necessary information with logistics providers to ensure timely delivery.
In case of legal requirements, we may disclose information to comply with law enforcement or regulatory obligations.

2.4 Data Security

We implement security measures to protect your personal information from unauthorized access.
While we take precautions, we cannot guarantee absolute security over the internet.

2.5 Cookies & Tracking Technologies

We use cookies to enhance user experience and analyze website traffic.
Users can manage cookie preferences in their browser settings.

3. Returns & Refunds

We offer a 3-day return policy only for defective, damaged, or incorrect items.
Items must be unused and returned in their original packaging.
Customers must inform us within 24 hours of receiving the product to initiate a return request.
Refunds will be processed via the original payment method within 7-14 business days.
Certain items, such as personalized gifts, cannot be returned unless defective.

4. Orders & Payments

All orders placed on Giftify are subject to acceptance and availability.
We accept various payment methods, including Cash on Delivery (COD), bank transfers, and digital wallets (JazzCash, EasyPaisa, etc.).
Prices are listed in Pakistani Rupees (PKR) and may be subject to change without notice.
In case of payment failure or fraud detection, we reserve the right to cancel the order.

5. Shipping & Delivery

We deliver all across Pakistan. Delivery times may vary based on location and product availability.
Standard delivery time is 3-7 business days.
Shipping charges may apply based on the location and order value, which will be mentioned at checkout.
Giftify is not responsible for delays caused by courier services or unforeseen circumstances.

6. Intellectual Property

All content on Giftify, including images, logos, designs, and text, is the property of Giftify and protected under intellectual property laws.
You may not copy, distribute, or reproduce any content without prior written permission.

7. Limitation of Liability

Giftify is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
We do not guarantee that our services will be uninterrupted, timely, or error-free.

8. Governing Law & Dispute Resolution

These terms are governed by the laws of Pakistan.
Any disputes arising from these terms shall be resolved through negotiation or, if necessary, through legal proceedings in the courts of Pakistan.

We deliver only in Rawalpindi, Islamabad, and Lahore.